Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the app. Streamline customer queries from multiple channels and answer them easily from your phone.
REAM Help Desk is an online customer support software by Roqay. that lets you support your customers across channels like email, phone, chat, and your website.
Key Features:
• Get a quick overview of your helpdesk. Access all tickets available to you.
• Prioritize the tickets that need your attention with filters before responding.
• Ability to log the ticket with different methods, Audio, Photo(s), Video and text.
• Manage your support - Set priorities, assign agents, change tickets statuses.
• Log time spent on a ticket.
• Stay informed about all updates and changes with push notifications.